At NatabyDesign, we are committed to ensuring your complete satisfaction with every purchase. If, for any reason, you are not fully satisfied, we are here to help.

Returns

Eligibility for Returns:

Items must be returned within 10 days from the date of delivery.

Items must be unworn, unwashed, and in their original condition with all tags and packaging intact.

Certain items, such as intimate wear, custom orders, & sale items are non-returnable.

Return Process:

To initiate a return, please contact

Your custom-made garments deserve proper care to maintain their quality and longevity. Please follow these guidelines:

Washing: Hand wash in cold water or use a gentle cycle with similar colors.

Drying: Lay flat to dry or use low heat dryer settings.

Ironing:Use a low-heat iron or steam setting as needed

Storage: Store in a cool, dry place, and use padded hangers for delicate fabrics.

Always refer to the specific care label included with your garment for best results.

At NatabyDesign, we strive to deliver your orders promptly and securely. Please review our shipping guidelines below:

Processing Time:

Orders are processed within 3-5 business days after confirmation.

Made-to-Order items may require additional time, typically 7 days, as specified during purchase

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Shipping Methods:

We offer standard and express shipping options via trusted carriers.

Shipping rates and delivery times vary based on your location and selected shipping method.

Order Tracking:

Once